TERMS & CONDITIONS

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OUR GOAL AND TRAINING METHOD

 

“People rarely succeed, unless they have fun in what they are doing”
Dale Carnegie

 

Our aim is to help you build a great relationship and bond with your dog built on trust and understanding. We hope you and your dog will enjoy our classes and training, have a lot of fun and maybe one or two aha-moments. Our goal is to equip you with all the tools you need to teach your dog the life skills she/he needs to follow you through your everyday life.

We use positive reinforcement (R+) training, a rewards-based training method. We want you and your dog to have fun, not only during our sessions but every day.

 

 

TERMS & CONDITIONS

 

The client must provide a current vaccination certificate (C5). The client also has to make sure their dog is up to date with ongoing flea and tick treatment and medications, if necessary. The client has to provide a copy via email, WhatsApp etc. or bring the original to their first class so a photo can be taken.

 

It is the client's responsibility to ensure that their dog is healthy, free of parasites, and shows no signs of illness, sickness, or disease. We reserve the right to exclude a dog from training if he/she shows any signs of illness, sickness, parasites or is a bitch on heat. The client agrees to waive all claims and releases us of all liability for any injury, illness, sickness, death, damages and loss to their dog and/or their property while in attending training group classes or individual trainings.

 

WEATHER POLICY

In the event of extreme weather (wind/storm, rain, or heat) it is at the trainer’s discretion whether training will start/continue. The trainer will consider the handlers’, but foremost the dogs’ wellbeing as the utmost priority, as extreme weather can cause dogs to panic, get anxious, less focused or have the potential to get overheated and ill. We will advise you as soon as possible when a class needs to be rescheduled, and we will work with you to reschedule to an appropriate date.

 

TRAINING FACILITY KLEINTON

All handlers are required to wear covered shoes during our training sessions. This is a Workplace Health and Safety requirement. Handlers wearing inappropriate footwear may be excluded from training for their own safety; in case of Individual Trainings this means the lesson will be cancelled with no refund. In any event, ACC or their trainers will not be liable for accident or injury resulting from inappropriate footwear.

We recommend wearing comfortable clothes as some exercises might require bending, kneeling, sitting on the ground, stretching etc.

Please note that smoking is not permitted on our property and during classes and there are no toilet facilities for clients.

 

 

GROUP CLASSES

Each lesson will be a mix of theory and practical learning. All advice given during training is given to our best knowledge and belief. However, we are not responsible for any damage that may result from its implementation.

If you bring children to training, you are responsible for their care and appropriate supervision. Care should be taken that children do not unnecessarily disrupt training. Do not allow children to approach dogs without first checking with the handler. Some dogs are not accustomed to children and may be uncertain of your child’s affection.

Handlers must disclose to the trainer any danger or sensitivities their dog may present and any situations that may provoke aggression in their dog. Handlers are responsible for avoiding those situations.

Where outdoor furniture is provided, use is at your own risk.

Whilst in class, all handlers must adhere to any and all safety instructions and directions given to them by the trainer in charge.

Dogs must be kept on lead at all times when arriving and leaving the premises and during class unless otherwise directed by the instructor.

Do not allow your dog to approach another dog unless directed by an instructor. Not all dogs are comfortable being approached by a strange dog whilst restrained.

Check chains, head collars/haltis, pinch collars or e-collars etc. are not permitted in our classes. Use a flat collar or harness only.

Minimum attendance 3 dog-handler-teams. We reserve the right to cancel a lesson if the minimum number of teams cannot be reached.

 

ONGOING GROUP CLASSES

Ongoing Group Classes take place every week. You can join and leave the group at any time. You only pay for the lessons you attend. Please advise us if you want to leave an ongoing course so we are able to give your spot to someone else. You will receive a message 1 or 2 days prior to each lesson giving you the time and location of our next training session. Please respond to that message confirming your attendance.

Loyalty Card: Pay for 10 lessons in advance and receive a 10% discount. Our Loyalty Card is valid for 6 months, which means you have to use the credit within 6 months; after this date, the credit expires.

 

WHAT TO BRING TO CLASSES

Please bring your dog’s favourite TOY and plenty of high-value, soft TREATS such as dried chicken, cheese, devon. Please make sure that the treats are cut into small pieces. If you think they are the right size, you can probably cut them in half.

Please bring your dog’s HARNESS (or alternatively a FLAT COLLAR) and a LEAD of around 1.8m and a long lead (3 to 5m) if you have one. We do not allow Flexi retractable leads, choke/check collars, chain collars, spray or zipper devices etc. during our classes.

Dog treats, custom-made leads and collars made from BioThane™ as well as Truelove harnesses and leads can be ordered and purchased from us. Please ask for details.

Please bring POO BAGS and clean up after your dog.

If your dog is unwell, for the safety of the other dogs, please do not bring your dog to training before talking to your vet and notifying us.

If your dog is in heat, please do not bring to classes.

 

TRANSFERRING TO DIFFERENT COURSE/PROGRAM AND/OR DIFFERENT DOG

We all lead busy lives and lives change. If you are no longer able to attend your booked course/program, please notify us as soon as possible. We might be able to switch you to a different, more suitable time (subject to spaces available).

In case you have to or want to transfer to another dog, please notify us and we will do our best to accommodate your change in circumstances (fees may apply).

If you feel that the course/program booked is not right for you and/or your dog’s skill level, please let us know and we will do our best to adapt your training within the course/program or suggest transfer to another more suitable course/program.

See our Cancellation Policy below for further information.

 

INDIVIDUAL TRAINING

Individual Trainings are only available by appointment (date, time and location). Prices vary, are based on the prices stated on our website plus travel costs (where applicable). An appointment cancelled by the client within 24 hours of the appointment will be charged at the full rate (excl. travel costs, if applicable). Payment is either cash on the day or via bank transfer. Please note that payment via bank transfer has to be in our account on the day of the appointment.

 

ASSISTANCE DOG TRAINING

We are an approved Assistance Dog (AD) Trainer by several organisations. We will work with our clients towards the PAT (Public Access Test). Please note that we will give you the tools and advice how to train your dog. We cannot guarantee any success as it is up to you to train your dog. The conditions regarding bookings, cancellations etc. as set out in these T&C apply.

 

PAWS 4 PEOPLE™ THERAPY DOG TRAINING

Please note that we will give you the tools and advice how to train your dog. We cannot guarantee any success as it is up to you to train your dog. The conditions regarding bookings, cancellations etc. as set out in these T&C apply. Your commitment to training is crucial for the success of our program. Passing our exam and obtaining your certificate will demonstrate to prospective volunteer organisations, employers, and facilities such as schools and aged care homes your dedication to a high level of training and professionalism. However, it is important to understand that while this certification is a valuable asset that reflects your preparedness, it does not guarantee a position in your desired field. The journey to becoming an effective therapy dog team involves ongoing learning, experience, and a commitment to building relationships within the community you serve. We advise you to consult your insurance provider and/or volunteer organisation for any related questions including health or certification requirements such as Blue Card. Please note that we will give you the tools and advice how to train your dog. We cannot guarantee any success as it is up to you to train your dog. The conditions regarding bookings, cancellations etc. as set out in these T&C apply.

 

 PAYMENT AND CANCELLATION

 

Payment

The full amount of the fee for Group Classes is due 7 days prior the first lesson. If you prefer cash payment, please inform us in writing in advance. Please note that bank transfer payments must be in our account on the day of the first lesson at the latest.

The fee for Individual Trainings and Assistance Dog Trainings is either cash on the day or via direct deposit. Please note that bank transfer payments must be in our account on the day of the lesson.

 

Cancellations

Please notify us in writing (email, WhatsApp, text message etc.) about your cancellation.

 

Fixed-term Group Classes: A full refund, less a $25.00 administration fee, will be made on cancellations received more than 7 days prior to the first lesson. A 50% refund will be made on a cancellation between 7 days and 1 day prior to the first lesson. No refund will be made once the course/program has commenced i.e. cancellation on the day of the first lesson or no-show.

Please note that you are still responsible for payment even if you do not cancel and/or do not attend the course/training.

We reserve the right to cancel any course/training program. If a course/training program is cancelled, we will make every effort to advise you well in advance.

If a course/training program must be cancelled from our side, we will refund the proportioned amount of the remaining course/program, e.g., if a course/program is cancelled before it commences you will receive a 100% refund of fees paid; if a course/program is cancelled after 2 weeks of a 4 or 6-week course, you will receive a 50% refund of fees paid.

 

Individual Training: If you cancel your Individual Training within 24 hours of your appointment, the full amount (less travel surcharge where applicable) is due and no refund will be made.

 

Assistance Dog Training: We will not charge any cancellation fee if you cancel at least 12 hours before your appointment and your cancellation is due to your medical condition. If you cancel your Individual Training within 12 hours of your appointment, the full amount is due and no refund will be made.

 

Paws 4 People™: The fee for the Assessment is due on the day of the Assessment session. The full fee of the program is due as set out in your booking confirmation email you receive after registration. Finance plans are available, please ask. Please note that if a finance plan is granted, there will be no refund in case you decide to leave the program and the remaining fee is due immediately.

 

BIOTHANE® BETA® COLLARS AND LEADS

We offer high quality collars and leads handmade to order from BioThane® Beta®. BioThane® is basically a polyester webbing with a TPU or PVC coating that makes it more durable, waterproof and easy to clean. It is stronger and easier to maintain than leather and available in different colours and widths. It is manufactured only in the U.S.A.

We accept no liability for the durability of the products, in particular injury or loss, or any personalization, damage from chewing or wear and tear. With good care, the products can be used for years. Please follow our care instructions.

 

WAIVER AND RELEASE OF LIABILITY

 

Acknowledgment

As a condition of engaging Academy for Canine Companions (including any entity, agent, contractor, employee or person associated with Academy for Canine Companions) to provide dog training services or Therapy Dog visits or any such other services wherever provided (collectively, “the Services"), all clients must ACKNOWLEDGE all risks associated with the provision of the Services and ASSUME LIABILITY OF ALL SUCH RISKS.

 

By signing this Waiver, you hereby ACKNOWLEDGE and AGREE…

 

…you are aware of all such risks associated with Academy for Canine Companions providing the Services, including (but not limited to) damages to personal property, injuries, diseases, loss/theft, or death pertaining to your pet(s), which also includes but not limited to, cuts or puncture wounds, scratches/chewing on personal belongings, walls, or flooring, accidental disease from outside and loss of pet by escaping through doors or gates;

…that pets and their behaviour (including your pet(s)) are often unpredictable in nature and whilst Academy for Canine Companions will do all things reasonably necessary to provide the Services with due care and skill, there is an inherent risk that your pet(s) will come into contact with other third party pets and/or persons, and to the extent Academy for Canine Companions has not acted negligently in providing the Services, (a) Elite Canine will have no liability to you for any damage, harm, costs, injuries, disease or losses incurred by you or your pet(s), and (b) you agree to hold Academy for Canine Companions harmless from any damage, harm, costs, claims, injuries, disease or losses arising from your pet(s) (including the acts of your pet(s)), arising from or in connection with the provision of the Services (including attending walks, pet sitting, dog training, Therapy Dog visits or any other ancillary service or activity in connection with the provision of the Services);

…you have informed Academy for Canine Companions and provided all relevant details to the extent your pet(s) has/have physical limitations, ailments, or physical/mental disabilities that would cause your pet to be uncomfortable, aggressive, or contagious towards other animals or people;

…you indemnify and hold Academy for Canine Companions harmless to from any claim, loss, damage or injury which arises in connection with you failing to disclose fully and accurately any matter in clause 1.b(iii) and (iv) above.

…you are aware of the inherent risks involved in participating in any training or Therapy Dog visits offered by Academy for Canine Companions and agree that any injuries, loss or damage suffered by you or your pet(s) while participating in such training or otherwise is your full responsibility and liability;

…your participation in any training or Therapy Dog visits offered by Academy for Canine Companions does not qualify you as a canine trainer capable or authorised to teach the techniques which you may have observed while under the supervision of the canine instructor providing the training course to any other person or dog. Your participation in any such training is aimed at teaching specific techniques exclusively for use with your own dog(s);

…you are solely responsible for any and all expenses incurred by you while participating in any training or Therapy Dog visits offered by Academy for Canine Companions and Academy for Canine Companions, its employees or authorised agents will not reimburse you for any expenses incurred. Further, you also agree and undertake to reimburse Academy for Canine Companions in full for any and all agreed (verbal or written agreement) dog related equipment and expenses, including collars, leashes, harnesses, treats and toys etc within 24 hours of receiving such equipment or such expense being incurred;

…the degree to which a dog is successfully trained is a function of the interest, commitment and cooperation of the owner. You acknowledge and agree that there is no guarantee that your dog will achieve the desired level of training despite the best efforts of the trainers and to the extent your dog fails to achieve the desired level of training, Elite Canine will not be held responsible or provide a refund of any kind.

 

Limit of Liability

Academy for Canine Companions’s liability for a breach of a condition or warranty of services or a contractual arrangement (including a condition or warranty implied by any law including by the Competition and Consumer Act 2010 (Cth)) or otherwise arising under or in connection with the Services is limited to (as Academy for Canine Companions may decide):

 

in the case of goods, the replacement of the goods or the supply of equivalent goods or the repair of the goods, or

the payment of the cost of replacing the goods or of acquiring equivalent goods or of the cost of having the goods repaired; and

in the case of services, the supplying of the services again or the payment of the cost of having the services supplied again.

Unless not allowed under applicable law, Academy for Canine Companions will not be liable to you for any economic loss, consequential, contingent, special or indirect damages arising in connection with the Services.

Unless not allowed under applicable law, Academy for Canine Companions’s liability to you for all claims not caught by previous clauses is limited to a maximum amount equal to no more than 2 times the amount you have paid for the applicable Services.

 

Other

 

Governing Law

The laws in Queensland govern this Waiver and the courts of Queensland or the Federal Court of Australia (Brisbane Registry) have exclusive jurisdiction in connection with this Waiver.

The parties submit to the jurisdiction of those courts and any courts that have jurisdiction to hear appeals from those courts.

If a provision of this Waiver would, but for this clause, be unenforceable then the provision must be read down to the extent necessary to avoid that result, and if the provision cannot be read down to that extent, it must be severed without affecting the validity and enforceability of the remainder of this Waiver.

 

Right to Refuse Services

Academy for Canine Companions reserves the right to immediately and without notice refuse to provide or continue to provide the Services in circumstances where Elite Canine determines (in its sole discretion and acting reasonably) that the Services are not appropriate for a particular pet or consumer.

 

Entire Agreement

You acknowledge that this Waiver together with any quote for the Services constitutes the whole agreement between the parties and no representations or warranties have been made except as set out herein.

 

PLEASE READ THE ABOVE CAREFULLY BEFORE SIGNING, YOU MAY BE GIVING UP LEGAL RIGHTS.

 

With your signature you certify that you have read the above in its entirety and understand its content; you are 18 years or older and voluntarily agree to the terms and conditions stated above.

 

DECLARATION

With your booking and/or enrolment of one of our courses or trainings you declare that you have read and understand these Terms & Conditions and acknowledge that attendance at any dog(s) training classes and/or individual training sessions is not without risk to yourself, family or visitors who attend with you, or your dog because some of the dogs to which you might be exposed to may be difficult to control and may cause injury even when handled with the greatest amount of care. You understand that you are responsible for your own dog and are attending at your own risk. You agree and understand that you release Academy for Canine Companions - Claudia Weber and/or staff members from all and any claims, demands or actions whatsoever in relation to or arising out of any injury, damage or consequential loss sustained by you or your dog(s) including any injury, damage or consequential loss caused by Claudia Weber and/or staff members and you agree to indemnify Academy for Canine Companions - Claudia Weber and/or staff members in respect of any claims, demands or actions made against them as a result of either your and/or your dog(s)’s participation in any activity whatsoever with Academy for Canine Companions - Claudia Weber.

 

You understand that your dog(s) may not be fully trained at the end of the training course/program. It is up to you (the dog’s owner) to continue your dog’s training at home for her/him to learn. The trainer will endeavour to assist where necessary for you to work with your dog but practicing at home is a large component of training your dog.

 

 

Copyright © 2026 All website content and photos Academy for Canine Companions/Claudia Weber. All rights reserved.

Academy for Canine Companions

T E Bean & C Weber

Kleinton QLD 4352

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ABN: 444 595 758

Phone: 0481 277 084

Email: dogtraining.claudia@gmail.com

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